Version 2026-10-03
Sahi Setu is a brand of Next Gen Payment Wallet India Private Limited. This page says what happens to money you have paid us. Premium, the one plan, is a monthly Google Play subscription that renews until you cancel it in Google Play; everything else (the wallet, MSME filing, drafting) is paid once, for that one thing.
Premium renews every month through Google Play until you cancel it there (Play Store, Payments and subscriptions). Cancelling stops the next renewal; the period already paid for runs to its end, and then the app shows only how to get Premium again. The introductory price, for a short first period shown before you subscribe, is charged once per customer; every renewal is the full monthly price shown before you subscribe.
Google Play takes the payments for Premium, so Google Play's refund rules apply: ask Google for a refund in Google Play (Play Store, Payments and subscriptions, Budget and history), and Google decides it under its policy. Apart from that, a month that has started is not refunded, whether you change your mind or stop using it: you keep Premium for the whole month, and the way to stop is to cancel in Google Play before the next renewal. If you were charged in error, write to us and we can refund that payment through Google Play.
If you close your account, a running plan keeps working until the account closes, then it ends and that money is not refunded. The app says so before you confirm. Closing your account does not cancel the Google Play subscription: cancel Premium in Google Play too, or Google Play keeps renewing it. If you want the time you have paid for, leave the account open until the month ends and close it then.
A wallet balance is your money, held by us until you spend it on a call. It is not a payment for a service, so it is treated differently from a plan: if you close your account with a balance left, ask us and we will return it.
The app warns you before you close an account that still has a balance. Ask by writing to support@sahisetu.com from the number or address on the account, before the closure completes or within 30 days after it. We return it the way it was paid.
This is different from changing your mind, and the answer is different. If money left your account and you did not get the plan, or you were charged twice for the same thing, that is refunded in full. Tell us and you do not have to prove it beyond the transaction.
Write to support@sahisetu.com, or call +91 93100 29327, with the date and amount. We answer within three working days. A refund we agree is sent back to the card, account or method it came from — we cannot send it anywhere else — and your bank usually takes five to seven working days after that.
If you are not satisfied with the answer, the grievance officer named in the privacy notice will look at it again.